These Terms of Service (“Terms”) govern your use of cryptocashexc.com and the USDT-to-fiat exchange services provided by Crypto Cash Exchange (“Crypto Cash”, “we”, “us”). By creating an account or using our services, you agree to these Terms.
Eligibility
You must be at least 18 years old and legally able to enter into a binding agreement to use our services. You are responsible for ensuring that using a USDT exchange service is lawful in your jurisdiction.
Account registration and security
You must provide accurate information when registering and keep your login credentials confidential. You are responsible for all activity that occurs under your account. We use One-Time Password (OTP) verification on signup and withdrawals as a security measure; do not share OTP codes with anyone.
Identity verification
We may require identity verification (KYC) before processing certain transactions, in line with our KYC/AML Policy. We may refuse service, delay, or cancel a transaction if verification cannot be completed or if we suspect fraudulent or unlawful activity.
Exchange rates
Your balance is held in USDT. Exchange rates shown on the site are indicative and can change with market conditions. When you request a withdrawal, the rate and estimated payout are shown to you before you confirm, and that rate is recorded with your request.
Deposits and withdrawals
Deposits are made through our payment partner NOWPayments. You are responsible for sending the exact coin and amount shown, on the network shown on the payment page, and for providing accurate payout details for withdrawals. Your balance is credited in USDT once the payment is confirmed. Blockchain transactions are irreversible once confirmed, so funds sent to the wrong address or network may not be recoverable.
Prohibited use
You may not use Crypto Cash Exchange for money laundering, terrorist financing, fraud, or any other unlawful purpose; to exchange funds you do not have the legal right to use; or to circumvent our verification or security processes. We may suspend or terminate accounts involved in prohibited use and, where required, report activity to relevant authorities.
Fees
Any fees or spread applied to an exchange are reflected in the rate or amount shown to you before you confirm an order. We do not charge hidden fees.
Limitation of liability
We provide our services on an “as available” basis and do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, Crypto Cash Exchange is not liable for losses arising from blockchain network delays or congestion, your own error in submitting wallet addresses or payout details, or circumstances beyond our reasonable control. Nothing in these Terms limits liability that cannot be limited by law.
Account suspension and termination
We may suspend or close your account if we reasonably suspect fraud, prohibited use, a breach of these Terms, or where required by law or our compliance obligations. Where possible, we will notify you and assist with returning any remaining balance owed to you, subject to completing any necessary verification.
Disputes
If you have a dispute about a transaction, contact us first at info@cryptocashexc.com so we can try to resolve it directly. Please include your account email, the date and amount of the transaction, and any transaction ID. We aim to reply within 2 business days.
Changes to these Terms
We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
Contact us
Questions about these Terms can be sent to info@cryptocashexc.com or by post to Crypto Cash Exchange, A. Gustaicio g. 23-255A, LT-02189 Vilnius, Lithuania.
Last updated: November 2026.