This Privacy Policy explains how Crypto Cash Exchange (“Crypto Cash”, “we”, “us”) collects, uses, and protects your information when you use cryptocashexc.com to exchange USDT for fiat currency. By using our platform, you agree to the practices described below.
Information we collect
To operate a currency exchange service and meet our legal obligations, we collect more than a typical website. This includes:
- Account information: your name, email address, and password when you register.
- Identity verification (KYC) information: where required, government-issued ID and other documents used to verify your identity, in line with our KYC/AML Policy.
- Transaction data: deposit and withdrawal amounts, USDT wallet addresses you send from or request payout to, exchange rates applied, order status, and timestamps.
- Payment details: bank account or mobile wallet details you provide for fiat payouts, and payment confirmations from our payment processor.
- Technical data: your IP address, browser type, and device information, including the IP address recorded at the time of a withdrawal request for fraud-prevention purposes.
- Support communications: messages you send us via the contact form or live chat.
How we use your information
- To process your deposits, exchanges, and withdrawals.
- To verify your identity and screen for fraud, money laundering, and other prohibited activity.
- To communicate with you about your account and transactions, including OTP verification codes.
- To investigate and resolve disputes, including incorrect wallet submissions or failed transactions.
- To comply with applicable law, regulation, and requests from competent authorities.
Who we share data with
We share the minimum information necessary with the following categories of third parties:
- Payment processors (including NOWPayments), to process crypto and fiat transactions on your behalf.
- Banking or payout partners, to deliver fiat payouts to your nominated account.
- Identity verification providers, where KYC checks are required.
- Regulators, law enforcement, or courts, where we are legally required to disclose information.
We do not sell your personal information to third parties.
Data retention
We retain account and transaction records for as long as your account is active and for a period afterward as required to meet our legal, tax, and anti-money-laundering obligations. If you request account deletion, we will remove or anonymize personal data that we are not legally required to keep.
Cookies
We use cookies to keep you logged in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling them may affect site functionality such as staying logged in.
Your rights
You can access, update, or request correction of your account information at any time from your dashboard. You may request a copy of the personal data we hold about you, or request that we delete it, by contacting us at info@cryptocashexc.com, subject to the record-keeping obligations described above.
Security
We use industry-standard measures, including encrypted connections (HTTPS/SSL) and OTP-based verification, to help protect your account and data. No method of transmission or storage is completely secure, and we encourage you to use a strong, unique password and keep your login details confidential.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated revision date on this page.
Contact us
If you have questions about this Privacy Policy or how your data is handled, contact us at info@cryptocashexc.com.
Last updated: July 2026.