This policy explains how Crypto Cash Exchange handles refunds, failed transactions, and disputes for USDT exchange orders placed on cryptocashexc.com. Because transactions involve cryptocurrency transfers, the process differs from a typical physical-goods refund policy.
Completed blockchain transactions
USDT transactions confirmed on the blockchain are irreversible. Once a deposit has received the required network confirmations, it cannot be cancelled or reversed by us or by you. Please double-check the amount, network, and deposit address before sending.
Incorrect wallet address or network
If you send USDT to the wrong address, or on the wrong network, we cannot guarantee recovery of those funds. Contact us immediately at info@cryptocashexc.com with your transaction hash (TXID); we will make reasonable efforts to help, but recovery is not always possible once funds have left your wallet.
Order not yet processed
If your exchange order has not yet been processed or paid out, you may request cancellation by contacting support. If your deposit has already been received and confirmed, cancellation may not be possible; in that case we will work with you on next steps, which may include exchanging the funds back at the prevailing rate.
Incorrect payout or platform error
If you believe you received an incorrect fiat payout amount, or a payout failed due to an error on our end, contact us within 7 days of the transaction with your order ID. We will investigate and, where the error is confirmed to be ours, correct the payout or refund the difference.
How to raise a dispute
To raise a dispute, email info@cryptocashexc.com with your order ID, the wallet address or transaction hash involved, and a description of the issue. We aim to acknowledge disputes within 24-48 hours and resolve them as quickly as possible; complex cases involving blockchain investigation may take longer.
Processing timeframes
Approved refunds or corrections are processed to your original payout method or nominated bank/mobile wallet account. Timeframes vary by payment method and are communicated to you when a refund is approved.
Need help?
Contact us at info@cryptocashexc.com for any questions about this policy or an existing order.
Last updated: July 2026.